Term and Conditions

Thank you for choosing Englins Fine Footwear Store. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Website Usage and Account

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Registration

While not required for browsing, creating an account enables faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account credentials.

1.3 User Responsibilities

• Provide accurate and complete information during registration and checkout
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account activity
• Use the website only for lawful purposes
• Not engage in any activity that may disrupt website functionality

2. Products and Services

2.1 Product Description

We specialize in premium footwear for the entire family, including:

• Boots and casual boots for men and women
• Casual shoes and clogs
• Children’s footwear for boys and girls
• Accessories to complement your footwear

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Pricing

All prices are displayed in US dollars. We reserve the right to adjust prices due to market conditions, though orders already confirmed will be honored at the price quoted.

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase our products. Order acceptance occurs when we send your order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

3.4 Customer Responsibilities

• Ensure all order information is accurate before submission
• Provide valid payment information with sufficient funds
• Verify shipping address is complete and correct
• Contact us immediately if you notice any errors in your order

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
• Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after shipping

4.2 Delivery Areas

We ship globally, excluding certain Asian and remote regions. Delivery times may vary during holidays or due to customs processing.

4.3 Customer Responsibilities

• Provide accurate and complete shipping address
• Be available to receive deliveries or provide safe delivery instructions
• Inspect products upon delivery and report any visible damage immediately
• Understand that customs fees or import duties for international orders are the customer’s responsibility

5. Returns and Exchanges

5.1 Return Eligibility

We accept returns within 15 days of receipt for:

• Unworn footwear in original condition with tags attached
• Items with manufacturing defects
• Incorrect items received

Non-returnable items:

• Clogs (unless defective)
• Footwear showing signs of wear, damage, or missing original tags
• Customized or personalized items
• Items purchased on final sale or clearance

5.2 Return Process

To initiate a return:

1. Contact our customer service within 15 days of receipt
2. Receive return authorization and instructions
3. Ship items with original packaging and tags
4. Allow 3-5 business days for processing after we receive your return

5.3 Refunds

Refund timelines:

• Credit card payments: 5-10 business days after return processing
• PayPal payments: 3-5 business days after return processing

Original shipping charges are non-refundable unless the return is due to our error.

5.4 Customer Responsibilities

• Initiate return requests within the 15-day window
• Follow return instructions precisely
• Ensure returned items are in original condition with all tags
• Cover return shipping costs unless the return is due to our error or defective product
• For international returns, mark packages as “Returned Goods” and cover any customs fees

6. Intellectual Property

6.1 Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Englins Fine Footwear Store or our licensors and is protected by intellectual property laws.

6.2 User Restrictions

You may not:

• Copy, reproduce, or distribute website content without authorization
• Use our trademarks or logos without express written permission
• Reverse engineer or attempt to extract source code from our website
• Use automated systems to access or collect data from our website

7. Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by law, Englins Fine Footwear Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products.

7.2 Product Liability

Our total liability for any claim related to our products shall not exceed the purchase price of the product in question.

7.3 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

Customer Responsibilities:

• Review our Privacy Policy to understand how your data is handled
• Keep your account information current and accurate
• Notify us of any changes to your personal information

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Southfield, Michigan.

We encourage you to contact us directly to resolve any issues before pursuing formal dispute resolution.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date.

Your continued use of our website after changes constitutes acceptance of the modified terms.

Thank you for choosing Englins Fine Footwear Store for your quality footwear needs.