Returns & Exchanges

At Englins Fine Footwear Store, we take pride in offering premium quality footwear including our extensive collection of boots, casual shoes, and children’s footwear. We understand that sometimes a product may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy to ensure your complete satisfaction.

Our policy reflects our commitment to quality and customer service, offering you peace of mind with every purchase from our curated collection of footwear for the entire family.

Return & Exchange Eligibility

Items Eligible for Return/Exchange:

• All unworn footwear in original condition with tags attached
• Items with manufacturing defects
• Incorrect items received
• Items returned within 15 days of receipt

Return & Exchange Process

1 Initiate Your Return Request

Within 15 days of receiving your order, contact our customer service team at [email protected] with your return request. Please use the template below to ensure we have all necessary information.

2 Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions for returning your item(s).

3 Package and Ship Your Return

Please include the original packaging, all tags, and any accessories. Ship your return to:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

4 Processing Your Return

Once we receive your return, we will inspect the items within 3-5 business days. You will receive email notification once your return is processed.

Refund Information

Refund Timeline:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return processing
• PayPal Payments: 3-5 business days after return processing

Refund Amount:

• You will receive a full refund of the product purchase price
• Original shipping charges are non-refundable (unless return is due to our error)
• Return shipping costs are not refundable (unless return is due to our error)

Refunds will be issued to the original payment method used for purchase.

Exchange Process

If you’d like to exchange an item for a different size or color:

1. Follow the same return process outlined above
2. Clearly indicate in your return request that you prefer an exchange
3. Specify the size/color you’d like to exchange for
4. We’ll ship your replacement item once we receive and process your return

If the exchange item has a different price, we will process a partial refund or charge the difference accordingly.

International Returns

As we serve customers globally (excluding certain Asian and remote regions), international returns follow the same policy with these additional considerations:

• Customers are responsible for all return shipping costs and customs fees
• Please mark the package as “Returned Goods” to avoid additional customs charges
• International returns may take longer to process due to customs and shipping times

Defective or Incorrect Items

If you receive a defective product or incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite your replacement or refund.